Terms & Conditions

Prices

All prices shown in this catalogue are effective from 23rd April 2019 and supersede all previous prices. Prices in this catalogue include an educational discount and are not structured to include carriage charges. Prices are exclusive of VAT. This will be added to all UK and EC orders (where applicable) at the current rate. Whilst we endeavour to maintain our catalogue and carriage prices we reserve the right to vary our prices in accordance with economic conditions without prior notice. Any price reductions will be passed onto the customer in the same way. Errors or omissions are subject to alteration without notice.

Terms

Payment terms are nett monthly account. Please notify us of any shortages or damage within 24hrs of delivery and in the case of non-delivery, within 10 days of the date of invoice.

Any goods conveyed to customers remain the property of Technology Supplies until paid for in full, but liability for those goods transfers to the customer upon receipt. All business is transacted under our Terms and Conditions of Business, copies of which we are happy to supply upon request.

Delivery

We guarantee to despatch all orders from stock within 1-4 working days of receipt of order. We do deliver during school holidays if the school is open. Please advise us if delivery cannot be made during school holidays. If an order is incomplete when first despatched, we do not charge carriage on the ‘to follow’ items.

Product Availability

We are continually seeking to improve the quality and value of our goods and services. Whilst every effort is made to ensure the information given in this catalogue is accurate, changes do occur and goods can be modified or discontinued by the manufacturer. In this event we will offer as close an alternative as possible. We do reserve the right to change specifications or improve our goods. 

Orders

We have no minimum order charge and accept orders by telephone, fax, post and email. If you have an account with us you can order online.

Carriage - UK Mainland

UK mainland only. The number of parcels is determined by the total weight and the shape/size of the goods. Orders under £500 (ex. VAT) will carry delivery charges of maximum £7.95 per parcel.

Priority 10am service: £14.95

Priority 12pm service: £11.95

Please contact our Customer Support Team to arrange.

 

FOR NON U.K. MAINLAND PLEASE CALL CUSTOMER SERVICES FOR A QUOTATION
  • Scottish Higlands & Islands
  • Northern Ireland
  • Channel Islands
  • Isle of Man
  • Isle of Wight
  • BFPO
Pallet Delivery Charges - £55 per pallet

Pallet: 1000x1200mm

Height: up to 2200mm

Weight: up to 1200kg

Scotland, Ireland, Northern Ireland, UK Isles and elsewhere will incur extra charges. Please enquire at the time of ordering.

Deliveries made direct from suppliers

Some of our products will be delivered to you direct from suppliers, which may incur additional leadtimes and charges. If these charges apply you will be advised at the time of ordering. Carriage will be charged at cost. 

Hazardous Goods

Items designated as Hazardous Goods are subject to specific Carriage of Dangerous Goods Regulations and as such will be despatched by our designated ‘Standard Parcel Service – over 1kg’ and will be charged at that rate, please note standard parcel service is only available for UK mainland addresses only. For worldwide delivery we will use third party shipment agencies. Please ask for a quotation at the time of ordering. Please note we cannot accept the return of Hazardous Goods. Full information on Hazardous Goods can be found here.

Other Overseas Destinations

Carriage at cost. Please contact Customer Support 0845 567 0000.

Returns Statement

We offer a free returns service where items have:

  • Been sent by us in error; or
  • Been damaged in transit; or
  • Become faulty.

It is our normal practice to offer a refund or exchange in respect of damaged items. We need to be notified of damage within 24hrs of receipt of goods. Returned items need to be adequately packaged before they are returned to us. They will then be examined upon return, and may be sent to the manufacturer for further investigation, before you are advised of the appropriate course of action e.g. replacement item or refund. If within 12 months of despatch an item becomes faulty, it will only be replaced if it is covered by a manufacturer’s warranty, and if following inspection, that the fault has not been caused by incorrect use, lack of maintenance, general wear and tear etc. Please note we cannot accept the return of Hazardous Goods.  Unauthorised goods returned without a valid RMA number will be refused.

Returns Policy for Stock Items (e.g. listed in our catalogues)

Where a stock item is not available, a like for like alternative may be supplied (although this will be discussed with you prior to despatch). If upon receipt, the alternative is not acceptable these items can be returned to us, at your cost. Before returning any goods, please contact our Customer Support Team for authorisation. Where items have been incorrectly ordered, or you change your mind, you must contact our Customer Support Team (0845 567 0000) within 28 days of despatch for authorization to return the goods. You will be responsible for the carriage charges to return the goods to us. All items must be returned in a saleable condition (unused), in their original undamaged packaging and together with all paperwork etc. We will consider the overall condition of the item(s) being returned when making a refund and only unused items will be refunded.

We recommend that proof of postage is obtained when returning any items to us.

Please do not return any items to us without first obtaining the necessary authorisation from our Customer Support Team 0845 567 0000. You will be given an RMA number which must be quoted on your parcel and all documentation.

Customer Complaints

We hope that you are pleased with any purchase you have made or service you have received from Technology Supplies. However, if for any reason you should have a complaint, please call our direct line 01743 442897. We hope to sort out your complaint while you're on the phone, but if this isn’t possible, we will agree a course of action with you.

Call Monitoring

To help us to continuously improve customer satisfaction your call may be recorded for quality and training purposes.

Offers

For all offers which provide Free Delivery as a benefit - these offers can only be redeemed against orders which do not require pallet delivery, and are to be shipped to UK mainland destinations, unless explicitly stated otherwise on the offer.

Due to the nature of our product ranges, all offers exclude items in our CAD/CAM category, and any product which requires pallet delivery; unless explicitly stated with the offer.