Customer Services FAQ
Can I pay by credit card?
We accept credit or debit card payments over the telephone whether you are ordering on behalf of your organisation or making a private purchase. We accept all major credit or debit cards (please note we do not accept American Express).
How do I open a credit account?
To open a credit account we require a written request from your organisation on letter headed paper. This can be faxed, email or posted to us. If we require additional information we may need you to complete a credit request application form. On receipt of the required documentation our finance team will determine your level of credit and your account information will be sent to you. We aim to complete account applications within 48 hours.
When will you deliver my order?
We endeavour to despatch all orders within 1-4 working days of receipt of order. Orders are despatched with Fedex on a 24 hour delivery. Larger orders for machinery or items that need to be despatched on a pallet are normally send on a 2-3 day service. Our customer service team will advise you of any likely delays.
Do you have a minimum order charge?
We have no minimum order charge and offer free delivery on any orders over £500 (for UK mainland only). The only exception to this are products which carry extra carriage charges such as machinery or workbenches.
How do I arrange a return?
You must notify our customer service team on 0845 567 00 00 to arrange a return. We can only accept return of goods within 28 days of purchase. The customer service team will provide you with an RMA returns number which must be quoted on any documentation or parcels being returned. Please refer to our catalogue T&C’s for further information.
Can you supply a product that doesn’t appear on your website?
We will always try to source items for you that don’t appear online or in our catalogue where possible. Please note that these items are likely to have a longer lead time and would be non-returnable. Please contact us with your requirements and we will send you a quotation.
Can I collect my order?
You are more than welcome to collect your order, please could we request that you place your order 2 hours before collection to allow us time to get your order picked and packed ready for you.